Is it better to buy a mattress online or in store?
While it is easier to shop, compare prices and check out more brands and models online than driving around stores, most people like to try mattresses before making a final purchase. Mancini's Sleepworld offers the best of both worlds, where you can browse our website for different brands and models, and schedule a private, in-store appointment with our mattress specialists to try your selected mattress before you buy it. We also offer a 120 night sleep trial that allows you to fully test out your mattress and if not satisfied, You have the option of receiving a ONE TIME exchange or ONE TIME full refund for your mattress set within 120 days of delivery.
How do I get the best price and deals on a mattress?
Mancini’s Sleepworld is the best place to buy a mattress. We carry best mattress brands like Sealy, Serta, Tempur-Pedic, Stearns & Fosters and more. We also offer 120 day price guarantee Show us any local competitor’s advertisement (Excluding Internet Pricing) on any Serta, Simmons, Sealy, Stearns and Foster and Aireloom mattress within 120 days from date of delivery and we will beat that price by 10% (excluding Tempur-Pedic & Serta Icomfort/Iseries). Price guarantee applies only to new merchandise from local stocking dealers.
Where is the best place to buy a new mattress?
Mancini’s ….. free delivery, free take away, 120 day comfort and price guarantee!
What is the best month to buy a mattress?
Mancini’s prides ourselves on having the best prices all year round. So any month is a good month to take care of your health with a new mattress. Plus we have our 120 day price guarantee to make sure everyone is investing with confidence.
Returns & Refunds
Can I return my mattress?
Mancini’s Sleepworld offers a ONE TIME exchange or ONE TIME full refund for your mattress set within 120 days of delivery. No returns or exchanges will be allowed for the first 30 days. For returns, the mattress must be free from damage, abuse, and stains and must have the law label attached. The following items DO NOT qualify for our Money Back and Comfort Exchange Guarantee: Warranty Replacements, Damaged, Abused or Stained Mattresses, “As-Is” Mattresses, Treated Mattresses, Floor Models, Special Order Items, Furniture and Adjustable Bases. There is $99.95 processing fee to exchange or return your mattress. Foundation returns or exchanges will result in a $39.95 processing fee.
Can I keep promotional items even though I want to return the mattress?
Mancini's Sleepworld offers a 120 Day Money back guarantee on qualified mattress purchases. Any promotional items received with your mattress purchase must be returned with the mattress set. Should you choose to keep the promotional items, you can always contact your store and pay current sale price on those items. That amount will be deducted from the refund.
How do I setup a return?
Please call the store at which you made your purchase and provide them with details of your order. Our mattress specialists can help you set up a return if your purchase qualifies for our 120 Day Money Back and Exchange Guarantee. Please note no returns or exchanges will be allowed for the first 30 days.
I recently canceled/returned my order, when will I get my refund?
Mancini's Sleepworld offers a ONE TIME exchange or ONE TIME full refund for your mattress set within 120 days of delivery. Approved refunds will be processed only after all products are returned to Mancini’s Sleepworld. While Credit card refunds can be processed on the next business day your purchase is picked up or returned, Cash or Check refunds will receive a check from the Mancini’s Sleepworld Corporate Office within 10 business days. Your refund may take up to 10 business days to show on your credit card statement. Finance accounts will be refunded within 10 business days.
I purchased a mattress some time ago and it's not comfortable. Can I exchange it?
Mancini's Sleepworld offers a ONE TIME exchange or ONE TIME full refund for your mattress set within 120 days of delivery. No returns or exchanges will be allowed for the first 30 days. Please call the store at which you made your purchase and provide them with details of your order to setup an exchange for your mattress.
Pricing & Delivery
What are the details of Mancini Sleepworld's 120 Day Mattress Price Guarantee?
You have the option of receiving a ONE TIME exchange or ONE TIME full refund for your mattress set within 120 days of delivery. No returns or exchanges will be allowed for the first 30 days. The mattress must have the law label attached and be free from damage, abuse, and stains. If you received any promotional items with your purchase, those items must be returned with the mattress set. If you wish to keep any promotional items, contact the store and pay for those items (current sale price); that amount will be deducted from the refund. If you select a mattress that is less expensive, you will be refunded the difference. Customers will receive discounts similar to their original purchase (excluding Tempur-Pedic & Serta iComfort). The following items DO NOT qualify for our Money Back and Comfort Exchange Guarantee: Warranty Replacements, Damaged, Abused or Stained Mattresses, “As-Is” Mattresses, Treated Mattresses, Floor Models, Special Order Items, Furniture and Adjustable Bases. There is $99.95 processing fee to exchange or return your mattress. Foundation returns or exchanges will result in a $39.95 processing fee.
I recently purchased a mattress online from Mancini's Sleepworld. How do I set up delivery?
After online purchase, a representative will contact you to schedule your delivery. Our delivery windows are limited by order, time and distance and your delivery will be assigned with those factors considered. If you are unable to meet that window, you might wish to consider our Premium Delivery Service.
Does Mancini's Sleepworld offer free delivery and setup?
We offer free delivery, setup and removal of old mattresses for qualified purchase of new mattress $299 or greater. By California law, Mancini's Sleepworld must add an $10.50 recycling fee to the purchase of any mattress or box spring. This helps offset the cost a administering the California’s Used Mattress Recovery and Recycling Act program. Free delivery applies within Mancini's Sleepworld local delivery area only (within 75 miles of Livermore, California and 15 miles of our Santa Rosa location.)
Will Mancini's Sleepworld help setup the furniture items I purchased?
When you order furniture from Mancini's Sleepworld and select to have it delivered, you can choose to have the products setup in your home. Ask a sales representative for more details.
What is covered in premium mattress delivery offered by Mancini's Sleepworld?
Premium delivery is available for most areas within Mancini's Sleepworld's local delivery area (within 75 miles of our Livermore offices) for $99. If you choose Premium Delivery, you will be contacted by a representative and provided with optional day and time windows to choose from to work around your schedule.
Does Mancini's Sleepworld remove old mattresses?
Mancini's Sleepworld offers removal of old mattresses with purchase of a new mattress $299 or greater only. By California law, Mancini's Sleepworld must add an $10.50 recycling fee to the purchase of any mattress or box spring. This helps offset the cost a administering the California’s Used Mattress Recovery and Recycling Act program.
We are, however, unable to remove other mattresses or furniture from your home, or from other locations. If you have an old mattress you wish to recycle, you can find recycling centers at Byebyemattress.com. You will be charged an $10.50 fee to recycle your mattress.
Order, Payments & Financing
Does Mancini's Sleepworld offer financing?
Mancini's Sleepworld offers affordable financing options on qualified purchases through our financial partner Synchrony. Currently, financing is only available for in store purchases. Please contact our Mattress Specialists at your nearest store for more details.
Subject to credit approval. Please contact one of our mattress stores for more details.
What forms of payment are accepted by Mancini's Sleepworld?
We accept MasterCard, VISA, American Express, Discover, PayPal and Amazon Pay.
Can I cancel my order?
Contact a sales or service representative as soon as you wish to cancel your order.
How can I return items that I purchased?
Please call the Mancini's Sleepworld store at which you made your purchase and provide them with details of your order. Our mattress specialists can help you set up a return if your purchase qualifies for our 120 Day Money Back and Exchange Guarantee. Please note no returns or exchanges will be allowed for the first 30 days.
How do I check my order/delivery status?
Please call the Mancini's Sleepworld store at which you made your purchase and provide them with details of your order. Our mattress specialists can help you find the latest update on your order status and delivery schedule.
Where can I get warranty information on merchandise?
Each mattress manufacturer offers a reasonable warranty. There are some minor differences. Our Mattress Specialists will be able to provide the information you need. Also, a detailed warranty card will be attached to your new mattress at the time of delivery. More detailed information can be found at the manufacturer’s website. Here’s links for our Mattress vendors:
Sleepworld Designs / Stratus
For Furniture products, please call the store you purchased from and speak with a representative there so they can direct you to the right manufacturer. If you purchased online, call 925-456-6400 and ask to speak with customer service.
What does the warranty typically cover? How long is my warranty period?
Warranties vary from product to product, manufacturer to manufacturer and cover manufacturer defects. They range from one to fifteen years depending on brand and model. Contact the manufacturer directly for more specific information, or if you are unsure of the manufacturer, contact the store you purchase from, and ask a representative. Otherwise, call 925-456-6400 and ask for customer service.
Are there any exclusions to my warranty?
You will want to be sure and acquire a water proof mattress protector when you select your new mattress. Typically stains of any size or type will void a mattress warranty. You will also want to be certain you have the correct support for you mattress set. Our Mattress Specialist’s will be able to provide you with several options.
Why do I need to rotate my mattress?
Most people tend to sleep in the same spot, which means some areas of your mattress are overused and tend to sag. Rotating your mattress evens out wear and ensures that one side doesn't dip or sag more than the other. To ensure optimum comfort and support, make sure to rotate your mattress every 5-6 months.
How often should I rotate my mattress?
Rotating your mattress will condition the materials inside providing lasting comfort and maximizing the life of the product. In order to properly "break-in" and condition your mattress and to evenly distribute the comfort layers, helping minimized body impressions, it is important that you rotate your mattress. During the "break-in" period rotate the mattress after the first 2~4 weeks, or when body impressions first occur. Remember to sleep over the entire surface.
Do I need to flip/rotate my spare bedroom mattress often?
If your mattress is only used occasionally, you do not need to rotate it as frequently as the one you use regularly. Depending on how often the mattress is used, you could rotate it once every year.
Does a sagging mattress cause back pain?
A sagging mattress cannot provide the necessary support to the spine, causing misaligned posture during sleep which can lead to chronic back and neck pain. If you are constantly waking up with pain or discomfort, it could be because your mattress is sagging and needs to be replaced. Our mattress specialists can help you find your perfect mattress via online chat, phone call or during one-on-one consultation in our stores.
How often should I change my mattress?
Most mattresses are designed to last 5-7 years. If it's been a few years since you bought your mattress, you need to ask yourself if you are sleeping comfortably and still waking up refreshed. If you are waking up tired with back and neck pains even after a full night's sleep, chances are your mattress is losing its support and needs a replacement. Some of the obvious signs are lumps and sagging in the middle. You can improve your mattress's support considerably by rotating your mattress (top to bottom) periodically. We recommend rotating mattresses every 6 months to even out the wear. Our mattress specialists can help you find your perfect mattress via online chat, phone call or during one-on-one consultation in our stores.
Do I need to flip my mattress?
Most modern mattresses are designed single-sided to better provide lasting comfort and don't require flipping, only rotating. Older, double-sided mattresses should be rotated regularly. Flipping a mattress means turning it over so you can use both sides of the mattress. Flipping prevents steel coils on innerspring mattresses from wearing out prematurely and avoid sagging. Most double-sided, innerspring mattresses should be rotated every 3 months to allow an even distribution of weight across both sides of the mattress.
Guide to Mattress Purchase
How do I decide which mattress to buy?
A mattress purchase depends on multiple factors including a your comfort preferences, temperature and health requirements, budget etc. Mattress Specialists at Mancini's Sleepworld can help you find your perfect mattress fit. Visit your nearest store today to try our best brand mattresses before you make any purchase.
Do I need a mattress protector?
Mancini's Sleepworld recommends a mattress protector be used on all new mattresses. Not only does a quality mattress protector protect from spills but they can also repel allergens, odors and body fluids.
What is the best mattress for a bad back?
If you wake up with back or neck and shoulder pains, chances are your mattress is not providing enough support. It will be important, however, to select a mattress that is both supportive and comfortable. Call 800-647-5337 for more information or to make a private in-store appointment.
What is the best mattress for side sleepers?
Side-sleepers often suffer from aches and pain in hips, shoulders and other areas of the back. This can be caused by a mattress that doesn't provide adequate support. Often, as mattresses age, they lose their supportive structure and can cause such pain. Memory foam mattresses can provide excellent comfort while also supporting the body contours of the side-sleeper. Medium to medium-soft mattresses are often best.
What is the best mattress for people who sleep on their stomach?
According to the Mayo Clinic, sleeping on your stomach places a strain on your back and spine. This is because most of your weight is in the middle of your body. This makes it difficult to maintain a neutral spine position when you're sleeping. Stress on the spine increases stress on other structures in your body. If you must sleep on your stomach, however, a firmer mattress is best.
What is the best mattress for people who sleep on their backs?
Proper spine support and alignment are most important things to consider for back-sleepers. Supporting the hips and shoulders, while not putting too much pressure on them, is also important. A comfortable mattress, with good support is ideal.
What is the best mattress for kids?
Kids will need something that continues to support them as they grow. If you can, invest in a higher quality mattress. Also, consider a larger size if the room permits.
How long does the SleepMatch take?
The SleepMatch process will take about 3 minutes to scan your body and provide you with your color-coded report.
What information does SleepMatch need?
SleepMatch will need some basic information about your sleeping position and habits, as well as your email address.
What does my color-code mean?
Red: A color code of red indicates that you need extra firm support. This is often true of some back sleepers and stomach sleepers.
Blue: Blue color code are mattresses of medium firm support. Most back sleepers and some side sleepers will find the beds measured as blue are best for them.
Green: Green coded mattresses provide medium plush support, perfect for more active people with pressure-sensitive areas in the shoulders and neck.
Gold: Gold coded mattresses provide plush support easing tension in the shoulders and hips. Plush mattresses tend to conform more to the body and gently support pressure-sensitive areas.