Terms & Conditions


Accessibility

Mancini's Sleepworld's Perfect Match Guarantee consists of our promise to you to provide you the perfect product, at the perfect price, delivered at the perfect time. Our guarantee is backed by over 5,000 five star reviews and our committment to the best service possible. 


Perfect Match Guarantee

Mancini's Sleepworld's Perfect Match Guarantee consists of our promise to you to provide you the perfect product, at the perfect price, delivered at the perfect time. Our guarantee is backed by over 5,000 five star reviews and our committment to the best service possible. 


120 Day Mattress Price Guarantee


At Mancini’s price is not an issue. Show us any local competitor’s advertisement on any Simmons, Sealy, , King Koil, Kingsdown, Aireloom and Kluft mattress within 120 days from date of delivery and we will beat that price by 10% (excluding Tempur-Pedic, Stearns & Foster, Casper, Purple and Nectar). Price guarantee applies only to new merchandise from local stocking dealers.



120 Night Comfort Guarantee


You have the option of receiving a ONE TIME exchange or ONE TIME full refund for your mattress set within 120 days of delivery. No returns or exchanges will be allowed for the first 30 days. The mattress must have the law label attached and be free from damage, abuse, and stains. If you received any promotional items with your purchase, those items must be returned with the mattress set. If you wish to keep any promotional items, contact the store and pay for those items (current sale price); that amount will be deducted from the refund. If you select a mattress that is less expensive, you will be refunded the difference. Customers will receive discounts similar to their original purchase (excluding MAP priced products). The following items DO NOT qualify for our Money Back and Comfort Exchange Guarantee: Warranty Replacements, Damaged, Abused or Stained Mattresses, “As-Is” Mattresses, Treated Mattresses, Floor Models, Special Order Items, Furniture and Adjustable Bases.There is $99.95 processing fee to exchange or return your mattress. In addition there will be a 5% service charge to all returns and a 3% service charge to any exchange. There can be no exchanges or returns on mattresses under $399. Customers outside the Mancini’s Sleepworld regional delivery area are also responsible for shipping costs on returns and/or exchanges that qualify for our 120 Day Money Back and Comfort Change Guarantee. Foundation returns or exchanges will result in a $59.95 processing fee.


Delivery, Setup & Removal

Mancini's Sleepworld offers Free, next day delivery, setup and removal of your old mattress, where and when available. (Some restrictions apply, chat or call for details.) Free delivery applies to mattresses (and mattress sets) of $999 or greater, it does not apply to furniture sales. Free delivery applies within Mancini's Sleepworld local delivery area only (within 75 miles of Livermore, California and 15 miles of our store locations.) Delivery of mattresses of less than $999 is only $39.95. Delivery and set-up of furniture and adjustable bases is just $79.95. 


Premium Delivery

Premium delivery is available for most areas within Mancini's Sleepworld's local delivery area (within 75 miles of our Livermore offices) for $99. If you choose Premium Delivery, you will be contacted by a representative and provided with optional day and time windows to choose from to work around your schedule. After online purchase, a representative will contact you to schedule your delivery. Our delivery windows are limited by order, time and distance and your delivery will be assigned with those factors considered. If you are unable to meet that window, you might wish to consider our Premium Delivery Service.


Refunds and Returns

All deliveries signed for are final with the exception of purchases that qualify for our 120 Day Mattress Money Back and Exchange Guarantee. There is no return or refunds on adjustable bases, furniture, pillows, sheet or other accessories. Approved refunds will be processed only after all products are returned to Mancini’s Sleepworld. Cash or check refunds will receive a check from the Mancini’s Sleepworld Corporate Office within 10 business days. Credit card refunds can be processed on the next business day your purchase is picked up or returned. Please call the store at which you made your purchase and provide them with your credit card information and they will process the refund for you. Your refund may take up to 10 business days to show on your credit card statement. Finance accounts will be refunded within 10 business days.


Mattress Care Instructions


Refer to the Manufacturer’s Warranty Card for specific instructions. Use an appropriate mattress protector at all times; a stain will void your manufacturer’s warranty, and our Money Back and Exchange Guarantee. Do not remove any law labels from your mattress or boxspring. All queen and king size mattresses require a bedframe with rigid feet in the CENTER of the slats or frame to support the boxsprings. Many bedframes do not meet the requirements for rigid center feet. If you are not sure about your bedframe meeting these minimum requirements, call your store for assistance. Body impressions are a normal characteristic of premium bedding indicating the comfort layers are conforming to your body. This is not a manufacturer defect. To help equalize these impressions, rotate your new mattress every two weeks for the first three months and then once a month thereafter as part of the normal maintenance of the product. Consult the warranty card for more detailed information.


Mattress Recycling

Mancini's offers removal of old mattresses with purchase of a new mattress $299 or greater only. By California law, Mancini's Sleepworld must add an $10.50 recycling fee to the purchase of any mattress or box spring. This helps offset the cost a administering the California’s Used Mattress Recovery and Recycling Act program. Mancini's Sleepworld is unable to remove other mattresses or furniture from your home, or from other locations. If you have an old mattress you wish to recycle, you can find recycling centers at Byebyemattress.com. You will be charged an $10.50 fee to recycle your mattress.


Online Catalog

Accessories visible in photos (mattresses, pillows, shams, covers, sheets etc) are not included in purchase unless specified. Products are currently available for local Northern California delivery only. Some assembly required on all furniture products.


Typographic Errors


Due to the nature of Internet Communication, typographic and technological errors are bound to occur. Mancini's Sleepworld strives to provide accurate and timely information, however cannot be held responsible for these errors.


Privacy Policy

Mancini's Sleepworld honors their customer's privacy. We may collect customer data to improve our customers' online experience and to better communicate with our customers about products, services and promotions. We value our customers and know that we must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. In the processes of transferring data through our online store, however, we must collect information that is shared with our third-party vendors. We do not authorize the usage of this information for any other purposes except your purchases and communications with Mancini's Sleepworld. For more detailed information about our privacy policy: Click here.


Outside Links

Our website contains links to other sites that are not controlled by Mancini's Sleepworld. These third-party sites have their own policies regarding privacy. Mancini's Sleepworld takes no responsibility for these websites, and provide these links solely for the convenience and information of our customers. These policies are subject to change without notice, please contact Mancini's Sleepworld directly at 800-64-SLEEP for more information


YouTube

Mancini's Sleepworld utilizes YouTube to display educational and sales-related videos. The information on the Mancini's Sleepworld YouTube channel is intended for informational purposes only. By watching videos embedded on Mancini's Sleepworld's website you access YouTube. You should read YouTube's Terms of Service for more information about their terms and what data they collect.