Welcome to Returns & Refunds page where you can find answers to all your questions
Returns & Refunds
Mancini's Sleepworld has a comprehensive return policy designed to provide customer satisfaction. They offer a ONE TIME exchange or ONE TIME full refund for your mattress set within 120 days of delivery. It's important to note that the first 30 days are non-returnable and non-exchangeable. To be eligible for a return, the mattress must be free from damage, abuse, stains, and the law label must be attached.
While Mancini's Sleepworld strives to accommodate customer needs, there are certain items that do not qualify for their Money Back and Comfort Exchange Guarantee. These items include Warranty Replacements, Damaged, Abused or Stained Mattresses, "As-Is" Mattresses, Treated Mattresses, Floor Models, Special Order Items, Furniture, and Adjustable Bases. If you decide to proceed with an exchange or return, please be aware that there is a processing fee of $99.95. Similarly, any foundation returns or exchanges will incur a $39.95 processing fee.
To ensure a smooth return process and to fully understand the terms and conditions, it is recommended to review Mancini's Sleepworld's official return policy or consult their customer service team. They will provide you with specific details regarding eligibility, timeframes, fees, and any additional requirements that may apply to your particular situation.
Mancini's Sleepworld provides a 120 Day Comfort Guarantee for eligible mattress purchases. If your mattress came with promotional items, please note that they must be returned along with the mattress set. However, if you decide to keep the promotional items, you have the option to contact the store and pay the current sale price for those items separately. The amount paid for the promotional items will be deducted from your refund.
To initiate a return or exchange under our 120 Day Comfort Guarantee, kindly contact the store where you made your purchase and provide them with the necessary order details. Our dedicated team of mattress matchmakers will assist you in setting up the return process and addressing any inquiries you may have. It's important to note that for the first 30 days following your purchase, no returns or exchanges will be permitted as per our policy. Rest assured, our goal is to ensure your satisfaction and provide a smooth resolution to any eligible return or exchange requests.
Mancini's Sleepworld provides a generous ONE TIME exchange or ONE TIME full refund option for your mattress set within 120 days of delivery. To initiate the refund process, all products must be returned to Mancini's Sleepworld. Once the return is approved, the refund will be processed accordingly.
For credit card refunds, the processing time is swift, typically occurring on the next business day after your purchase is picked up or returned. However, if you are eligible for a cash or check refund, you will receive a check from the Mancini's Sleepworld Corporate Office within 10 business days. Please note that it may take up to 10 business days for your refund to reflect on your credit card statement.
Finance accounts will also be promptly refunded within 10 business days to ensure a smooth and efficient resolution. At Mancini's Sleepworld, our aim is to make the refund process as seamless as possible while providing timely updates and transparent communication throughout.
Mancini's Sleepworld is committed to ensuring your satisfaction, which is why we offer a ONE TIME exchange or ONE TIME full refund option for your mattress set within 120 days of delivery. It's important to note that, as per our policy, no returns or exchanges will be permitted during the first 30 days.
To initiate an exchange for your mattress, we kindly ask that you reach out to the store where you made your purchase. Please provide them with the necessary details of your order, and our dedicated team will be ready to assist you in setting up the exchange process. We understand that finding the perfect mattress is crucial for a good night's sleep, and we are here to ensure your comfort and satisfaction every step of the way. Feel free to contact our store, and we'll guide you through the exchange procedure to find the mattress that best suits your needs.