|Warranty||25 Year Limited|
|Construction Features||QuietMode Setting, Head and Foot Lift Control, Zero Gravity Preset, Two-Zone Massage, Wireless Remote, Adjustable Legs (6), Under bed lighting, USB Ports|
|Suitable For Adjustable Base||No|
I really like this base. The lighting just enough to see around floor area and USB ports are helpful but cord will move up and down with the base. The snore button is perfect sleeping height for my hea$ with the Cpap machine.
Mattress and base fine, BUT… PROBLEMS
PROBLEM 1: Finally getting used to sleeping on the new mattresses (split king) but the bases were installed too low into my existing wooden bed frame, and although the bases and mattresses are a perfect fit within the frame, I struggle to make up the bed linens as the mattresses lay below frame even if head and foot are raised. It's next to impossible due to the size and weight of the mattresses to tuck in a bottom sheet all around because of the low height of the bases. I mentioned to installer that I naturally didn't want bed too high, but that this seemed too low. The installers said risers could easily be added ourselves if we wanted later. Not true. We tried. The risers easily screw together, but bases and mattresses are very heavy, and one would have to have strength and knowledge of the system to do it. We have neither. I was assured by seller that my bed frame would accommodate the system nicely, and it would with the addition of a riser. PROBLEM 2: The bases have manual controls attached underneath with ties in case of power outages. The installers did not make sure I knew where they were, how to use, or if they were accessible. Via phone call to Temper-Pedic I found the one underneath my side of bed by laying on the floor on my stomach and feeling around for what was being described, which was a struggle with this aging, arthritic body. Having to rest a bit before doing the same on my husband's side of bed, I thanked the representative and hung up, expecting to find the control under the other mattress base in the same place on the outer side. PROBLEM 3: There does appear to be a control underneath the base on my husband's side, but it's located on the side of base that abuts the other base, making it inaccessible after installation, even after removing the mattress, as it is underneath the base platform that supports the mattress. It is NOT located on the outer edge of the base as it is on my side of bed. The mattress had to be removed, which we managed to do together, but we could not lift out the base away from the other base to access the control, or look for it. We only got a glimpse of what may be the control box wire. It's useless. Where we live, power outages are common, thus our concern. PROBLEM 4: Upon calling Temper-Pedic about the problem with the height of the bases, I was told it was up to me to find and pay someone to come and add more risers, but she did give me a name and number to try. More expense and time, and the delivery of bed system was over $200 in the first place. Not acceptable, as the installers could have made sure all was fine before they left, and that an aging customer could fully use the bed. Clearly, more customer service training for Temper-Pedic installers is due especially with the prices of these systems, and the difficulty in moving them around once installed. Based on first call, I had no trust that I would get any help in accessing the other manual control without it being my expense, so I have yet to call Temper-Pedic back about it. CONCLUSION: Whereas the mattresses are fine, and the bases work well so far, I'm heartsick over finding myself stuck with an expensive, heavy, immovable bed that I can't manage on my own, with a manual safety control that is inaccessible, and living in an rural area that is prone to power outages. So older buyers beware. Sadly, we're the population that probably needs these power beds the most. Just know that a split king is an extremely difficult design for older, compromised bodies unless you have help. And yes, at this point, I wish I had never bought it.
Seems to be built well
It is easy to use, quiet, I really like the lights under the bed.
No more snoring
The adjustable base is just what our marriage needed. The programmable snoring button really makes sleeping with a snorer much better.
It's a winner! a friend bought one of the imitations on line. .... a piece of junk which had to be assembled everything about Ergo is top shelf including white glove setup in my home and a great warranty. It's changed waking in the morning, Now I lounge in bed sipping my breakfast tea before starting the day. a luxury gift I've given to me.